Service Management processes and supporting functions must evolve, and quickly, to keep pace with the business.
ŌdeXa can guide and enable this transformation in your Company with the best available options and its many years of experience and knowledge. With our help, Companies are able to streamline their IT processes focusing all IT activities on business value creation, eliminating waste and hidden costs and establishing a continual improvement culture and mindset to progress towards IT Operational Excellence.
ICT is the enabling technology of all activities and its blockage or malfunction inhibits their proper functioning. The quality of information is interdisciplinary and crosses the entire organization and all the processes of any company of all sizes and sectors.
Considering the many challenges faced by IT service providers today, leveraging frameworks to assist in managing and controlling IT services is a logical, yet difficult task.
With so many best practices in the market today, how can you know which ones are applicable? There are several methodologies and frameworks competing for the attention of IT leadership, and they all have valuable contributions.
Besides acronyms and jargon, ŌdeXa knows how to find the correct recipe for your Company, starting from identification of key drivers and their relation to business value, understanding and assessing your current IT processes, identifying an effective improvement approach that can bring immediate results, creating awareness and designing the future state to be achieved, supporting your journey and being the change agent to make the future happen.
Our approach is based on four key ingredients:
How to set IT goals: COBIT 5 to define what is to be achieved for the controls used to properly manage IT and guarantee all activities are tuned to Stakeholders’ needs.
How to achieve IT goals tuned to Business objectives: ITIL guidance on management and design of IT processes and TOGAF framework to design enterprise architectures and systems;
How to improve IT activities: Lean IT thinking and methods to let IT organization focus on value for customers and continuously improve its operations;
How to get results: PRINCE2 and Agile Project Management techniques to guide correct and timely completion of projects;