Lean IT and Service Management Excellence

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Service Management processes and supporting functions must evolve, and quickly, to keep pace with the business.

ŌdeXa can guide and enable this transformation in your Company with the best available options and its many years of experience and knowledge. With our help, Companies are able to streamline their IT processes focusing all IT activities on business value creation, eliminating waste and hidden costs and establishing a continual improvement culture and mindset to progress towards IT Operational Excellence.

ICT is the enabling technology of all activities and its blockage or malfunction inhibits their proper functioning. The quality of information is interdisciplinary and crosses the entire organization and all the processes of any company of all sizes and sectors.
Considering the many challenges faced by IT service providers today, leveraging frameworks to assist in managing and controlling IT services is a logical, yet difficult task.

With so many best practices in the market today, how can you know which ones are applicable? There are several methodologies and frameworks competing for the attention of IT leadership, and they all have valuable contributions
Besides acronyms and jargon, ŌdeXa knows how to find the correct recipe for your Company, starting from identification of key drivers and their relation to business value, understanding and assessing your current IT processes, identifying an effective improvement approach that can bring immediate results, creating awareness and designing the future state to be achieved, supporting your journey and being the change agent to make the future happen.

 

Our approach is based on four key ingredients:

How to set IT goals: COBIT 5 to define what is to be achieved for the controls used to properly manage IT and guarantee all activities are tuned to Stakeholders’ needs.
How to achieve IT goals tuned to Business objectives: ITIL guidance on management and design of IT processes and TOGAF framework to design enterprise architectures and systems;
How to improve IT activities: Lean IT thinking and methods to let IT organization focus on value for customers and continuously improve its operations;
How to get results: PRINCE2 and Agile Project Management techniques to guide correct and timely completion of projects;

Shanghai, China

Setting IT Goals

COBIT 5 is the leading framework for the Governance and Management of Enterprise IT from ISACA (Information Systems Audit and Control Association). COBIT is a globally accepted framework that provides an end-to-end business view of the governance and management of enterprise IT cooperating with other major industry frameworks such as ITIL, TOGAF, PRINCE2, and related ISO standards.

COBIT effectively helps govern enterprise IT with five principles and seven enablers and allows assessment of existing processes and practices within enterprise IT organizations to spot all opportunities for improvement and comparison across industries and over time.

Shanghai, China

Designing the organization

ITIL is a public framework that describes best practices in IT service management. It enables delivery of appropriate services that continually ensure benefits delivery and business goal achievement allowing management and control of IT services. It focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective.

This focus is a major factor in ITIL’s worldwide success and has contributed to its prolific usage and to the key benefits obtained by those organizations deploying its techniques and processes.

Shanghai, China

Enterprise Architecture

TOGAF’s goals are to provide a framework for the design, evaluation and building of architectures for enterprises: Business, Data, Applications, Technology. A key element of TOGAF is the Architecture Development Method (ADM), a generic method that specifies a process for developing enterprise architecture through an iterative approach.

ADM is not prescriptive on breadth of coverage, level of details, extent of time horizon or architectural assets to be leveraged. These can be determined by architects to suit a particular project.

Shanghai, China

Continual improvement and customer focus

Lean IT is the extension of lean manufacturing and lean services principles to the development and management of Information Technology products and services.

Its central concern, applied in the context of IT, is the elimination of waste, where waste is work that adds no value to a product or service. Although Lean IT typically entails particular principles and methods such as value streams and value-stream mapping, Lean IT is, on a higher level, a philosophy rather than a prescribed metric or process methodology.

It seeks incremental waste reduction and value enhancement, but it does not require a grand overhaul of an existing process, and is complementary rather than alternative to other methodologies.

Shanghai, China

Perfect control of projects

PRINCE2 has become the de-facto standard for project management and is the most widely used project management framework all over the world. PRINCE2 is a methodology that gives directors and managers of projects the advantage through better control of the commitment of staff and resources. They are continually kept up-to-date on the progress and can limit themselves to managing exceptions.

PRINCE2 stimulates active involvement of the user and the stakeholders throughout the complete project with an integrated and structured approach to problem definition, changes and risks.

The popularity of PRINCE2 comes partly from being a generic project management method that can be tailored to suit any size and type of project, within any organization or industry.

COBIT 5 is a registered trademark of ISACA, TOGAF is a registered trademark of The Open Group, ITIL is a registered trademark of Axelos, PRINCE2 is a registered trademark of Axelos